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PEY - Junior Implementations Engineer

BiblioCommons is a Toronto based software company that builds SaaS solutions for public libraries. Located in the heart of the entertainment district at Spadina and Adelaide, we have a team of 70+ people that are passionate about making public libraries accessible, delightful and engaging. 

A lot of companies tout ‘social impact’, but at BiblioCommons we serve over 8 million diverse users each month by partnering with close to 200 public libraries in Canada, US, New Zealand and Australia. Libraries are more than just book stacks— they are public spaces that foster learning, connection, and community in an increasingly isolated world and Bibliocommons is bringing that community online with clever software that powers the world’s largest libraries. 

Today, we are looking for a Junior Implementations Engineer for a 12-16 month internship to assist in the implementation and integration of public library systems into the BiblioCommons social discovery platform. Successful candidates will use their technical and problem solving skills to ensure successful customer implementations and ongoing support including system upgrades, integration issues and feature rollouts. This role involves a combination of problem solving, strong debugging skills, data analysis and ad-hoc reporting. The candidate will also be contributing to our Core Platform codebase. Be prepared to communicate directly with libraries to gather requirements and ensure successful implementations and triage/resolution of customer issues.

How you'll make an impact:

  • Level 1 Support of the BiblioCommons core application
  • Analyze and gather specific requirements of individual library systems
  • Configure BiblioCommons to match customer requirements
  • Debugging/troubleshooting BiblioCommons application, integration & upgrade-related issues, and applying specific bug fixes as necessary
  • Performing ad-hoc reporting using SQL
  • Use of a detailed customer setup checklist to QA a successful implementation.
  • Working with Project Managers and libraries to ensure successful implementations for new customers
  • Preparing documentation and assistance in managing the company's internal and external knowledge bases

What you bring to the team:

  • Detail & Process oriented
  • Excellent problem solving
  • Excellent debugging ability
  • Great communication skills
  • Computer Science/Engineering program
  • Java programming experience or another Object-oriented language
  • A strong theoretical foundation in data structures and algorithms
  • Database, SQL and data analysis skills
  • Exposure to tools such as intellij idea, gradle, Junit
  • Basic computer networking knowledge (Connectivity issues, LANs, firewalls, etc.)
  • Knowledge of regular expressions

Bonus Points for:

  • Customer interaction experience 

About Engineering at BiblioCommons

BiblioCommons offers an opportunity to work in an environment that combines the challenges and complexity of a large-scale, data-intensive application with the creativity and fun of a sophisticated consumer web offering, central to the daily web interactions of millions of users.

We’re a highly collaborative team that applies innovative solutions to challenging problems. We believe strongly in shipping code early and often, and investing heavily in automation to make that possible. We’re also committed to doing things right and always looking for ways to do them better. We take the time to optimize and redesign systems that aren't robust and scalable.

BiblioCommons is an equal opportunity employer. Accommodations are available upon request to support your participation during all stages of the recruitment process. 

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